Returns/Exchanges

Thank you for shopping and purchasing with us! We understand that sometimes, things do not work out. That's okay! We want to make the return process as simple as we can!

We accept returns for STORE CREDIT only, or exchanges as inventory allows. Please read below:

  • Items eligible for return must be within 14 days of delivery date. Within 14 days, please email krstafford64@gmail.com, title the subject, "return," and let us know if you want to return for store credit or exchange for another size.  
  • Items must be mailed back at the customer's expense. Please neatly fold and ship the item back in its ORIGINAL form. 
    • *NOTE: Mailing address for returns will be provided once email is received. 
  • Allow us 4-6 days processing time and we will email you an online credit for the amount of the item returned (excluding shipping fees), or we will send you your exchanged product!

How returns work: 

Returns are eligible for store credit ONLY, within 14 days of delivery date. Returns past the 14 day mark will not be accepted and will be sent back at the customer's expense. Return and Exchange shipping is the responsibility of the customer. 

Please include your packing slip in your return! One orders are placed, they cannot be cancelled. Please do not email about your return/store credit unless it has been more than 5 days. If you have any questions at all, please email us with the subject line titled, "Return" at krstafford64@gmail.com .

** CREDIT WILL ONLY BE APPLIED FOR AMOUNT OF PRODUCT, NO SHIPPING WILL BE CREDITED. 

**YOU CANNOT RETURN ITEMS THAT HAVE BEEN DISCOUNTED. 

** ALL SALE ITEMS ARE FINAL SALE

**ALL HANDMADE ITEMS ARE FINAL SALE

What can be returned?

  • items that are UNWORN & unwashed
  • items free of perfume, dog hair, deodorant, cigarette smoke, stains of any kind
  • items purchased at regular price 

What cannot be returned?

  • items that have been worn or washed
  • items that smell of perfume or cigarette smoke
  • items with dog hair, deodorant, make up stains or stains of any kind
  • activewear, sweatshirts, leggings   
  • ALL handmade items - these are FINAL SALE                 
  • items purchase during a SALE
  • items purchased with store credit OR a discount code greater than 20%

How do I get my store credit once the return process has started? 

Store credit will be issued via email as store credit added to your account with us, expires after 365 days and is Final Sale!

DAMAGED ITEMS 

  • damaged items must be reported within 3 days of tracking number receiving detail. 
  • Please include a picture of the damage or defect with your email
  • Please email us at krstafford64@gmail.com and title the subject "Damaged Item [Order #]".
    • NOTE: Any emails for damaged items received after 3 days of delivery date will not be issued store credit/exchange options. Damaged item must still have tags on it to be considered for store credit/exchange. 

 

PLEASE READ:

  • If you send back an item that is not eligible for a return, WE WILL NOT ISSUE STORE CREDIT AND YOU WILL BE CHARGED FOR RETURN SHIPPING! If return shipping is not paid for within 10 days your item will be donated to a local benevolence program.
  • Please fold your items neatly and wrap your items in tissue paper or some sort of package to protect the clothing from damage during shipping.
  • Returns are processed every 3-5 business days!

 

***Please double check your shipping address! Once the package is shipped, you will be charged to double ship if you enter the wrong address. 

     

    ***We are not responsible for packages lost or stolen in transit! If your package is lost or stolen, you must file a claim with the post office. We cannot refund or re-supply stolen packages or products. It is the responsibility of the customer to ensure a safe shipping destination.